Sei Due Sei S.r.l.
These conditions govern all supply relationships between Sei Due Sei S.r.l. and professional clients (B2B). Sending the order implies full acceptance of these conditions.
Orders must be placed through the company website.
The system generates an automatic order confirmation via email (to the address used for registration on the site) indicating the items and quantities ordered. The customer is required to verify its receipt as well as its correctness.
Orders can be modified only if made between 00:00 and 16:30 on working days. To modify the order, the customer must send a communication via email to info@jamesross.it by 16:30 on the same day.
After 4:30 PM, orders can no longer be modified, as they are transmitted to logistics and immediately prepared.
In exceptional cases, orders may be accepted via email, without issuing a formal order confirmation.
The prices applied are those in the price list in effect on the date of the order and are understood to be exclusive of VAT.
Sei Due Sei S.r.l. reserves the right to modify price lists in exceptional cases, at any time and without notice.
For orders totaling less than €150.00, a handling fee contribution of €5.00 will be charged.
This contribution also applies in the case of groupable orders, meaning orders destined for the same delivery destination.
Unless otherwise indicated by the customer, Sei Due Sei S.r.l. groups orders received on the same day (by 4:30 PM), provided they are destined for the same delivery address.
In such cases, the goods will be shipped in a single shipment with a single transport document (DDT), but each order will be kept in a separate package, identified by its respective order number. This method allows the recipient to quickly verify the correspondence between the order and the package's contents, particularly when the goods are destined for customization labs (embroidery shops, printers, etc.).
The grouping of orders only affects the shipping conditions, while the minimum order requirement still applies to each individual order.
Therefore:
- for the purposes of free carriage, the value of grouped orders is considered cumulatively;
- for the purposes of the minimum order, each order is considered individually.
Example:
Five orders of €149.00 each, destined for the same address, will be shipped in a single shipment and will contribute to reaching the free carriage threshold - free shipping - (€745.00 total), but the minimum order contribution (+ €5.00) provided for orders below €150.00 will be applied to each order.
Once registered and logged into their account, the customer can view the warehouse availability for each item. If a size or color variant is not immediately available, the system indicates an expected arrival date, allowing the customer to place a pre-order for the goods.
At the time of order confirmation, the customer can choose between two fulfillment methods:
Fulfill order together with pre-order
The order and the pre-order will be shipped together when the pre-ordered goods become available. The customer can indicate the same destination or different destinations for the order and pre-order. If the same destination is indicated, a single shipment will be made, subject to the shipping conditions provided in point 9.
Fulfill order only
The available goods will be shipped immediately, while the pre-ordered goods will be shipped later upon arrival at the warehouse. In this case, two separate shipments will be made, and each will be subject to the shipping conditions provided in point 9, including the verification of thresholds for possible free carriage.
While entering the order and pre-order, the customer can indicate notes or communications. Since the order and pre-order are managed separately by the system, notes related to them must be entered in their respective dedicated fields.
Order preparation typically occurs within:
24 working hours (48/72 hours in the period October 15 – December 15).
The day after receiving the order, the goods are entrusted to the assigned carrier.
The order status can be viewed in the reserved area of the site, "My Account".
DDT and invoices are published in the reserved area "My Account" of the site on the same day they are issued.
The DDT is also sent via email to the address with which the customer is registered on the site, on the day the goods are shipped, as a notice of imminent delivery.
For new customers, payment is made via:
For regular customers, subject to evaluation and history of punctual payments, deferred payment terms may be agreed upon.
It is always possible to make payment also via credit card.
Failure to comply with payment terms will result in the suspension of current supplies. In case of late payment, default interest as provided for by Legislative Decree 231/2002 will be applied.
For orders under €500.00, transport is at the recipient's expense and charged on the invoice.
Rates:
For orders exceeding €500.00, transport is free carriage paid, including Calabria, Sicily and Sardinia.
The carrier used will be at the discretion of Sei Due Sei S.r.l., based on the order volume, destination, and time of year.
The customer will receive an immediate order confirmation via email (at the address used for registration on the site) which will also indicate the carrier assigned to the shipment.
Any additional costs requested by the customer in the order notes will be charged on the invoice, including:
Also borne by the customer are any costs for:
The recipient is required to check the integrity of the packages at the time of delivery.
In case of damaged, tampered packages, or packages containing fewer items than indicated in the DDT, the recipient must sign with a specific written reservation, indicating the reason for the reservation on the transport document or, in its absence, on the carrier's driver's handheld device.
In case of visible damage to the packages, the carrier cannot refuse the addition of the reservation.
In the absence of a specific written reservation, complaints regarding transport damage or shortages cannot be accepted.
It is necessary to photograph the packages subject to the reservation as documentary evidence for any disputes.
The customer is required to check colors, sizes, models, and fit of the items before proceeding with any customization or use of the products.
Returns are governed by the Return Conditions of Sei Due Sei S.r.l., which form an integral part of these General Conditions of Sale.
In summary:
For the full text, please refer to the page Returns.
In the event of force majeure or unforeseeable circumstances independent of the company's will, Sei Due Sei S.r.l. shall not be liable for delays or failure to execute deliveries and may suspend, terminate the contract in whole or in part, or postpone its execution.
Colors, technical data, weights, and descriptions in the catalog or on the website are indicative.
The appearance of products may differ from photographic images.
The company reserves the right to:
Reproduction, even partial, of graphic and photographic material without written authorization is prohibited. Any violation will be prosecuted according to the law.
In the case of objectively defective goods confirmed as such, the liability of Sei Due Sei S.r.l. is limited exclusively to the value of the goods supplied.
Under no circumstances may such liability extend to indirect damages, loss of profit, loss of production, loss of orders, or other damages arising from the use of the products.
The goods supplied remain the property of Sei Due Sei S.r.l. until full payment of the invoice.
We do not accept orders for goods destined for the United States or other countries whose customs regulations require the MID Code or supplier identification data.
For any dispute, the Court of the registered office of Sei Due Sei S.r.l. shall have exclusive jurisdiction.
